BLOG Monday, May 29, 2017

Unexpected downtime

It all began one morning last week when our app server was “emergency migrated” from Slicehost’s datacenter in St. Louis to the new one in Chicago.  It’s been a while since Rackspace acquired Slicehost and Rackspace had been planning to migrate everyone out of St. Louis for a while, but promised to warn customers before migrations were necessary.

We didn’t get much of a warning — just a pre-dawn notice that the machine our server was hosted on was showing signs of failure, and that all customers would be migrated to Chicago.  That was fine, but our database node was still stuck back in St. Louis and couldn’t talk to Chicago.

Now I am happy to report that both of tra.in’s servers have been rebooted, migrated and are back online in Chicago.  Years of uptime, gone in an instant!  Sorry to all for the trouble.

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